The IC3 has recently received complaints from businesses regarding telephone calls from individuals claiming to be with a wire transfer company’s tech support. One complainant reported that the wire transfer company’s name was displayed on their caller ID.
The callers instructed the victims to go to a particular website to run an application which allows the caller to remotely access the victim’s computer. Once remote access was established, the victims were instructed to open their wire transfer program and log-in to their accounts, so the callers could update the system.
The victims were then told to turn off their monitors, to avoid interference with the update. The victims later discovered the subjects made wire transfers to NetSpend accounts. One victim noticed something downloading onto his computer once the caller gained remote access.
This made the victim suspicious, so he turned off his computer. Later, he discovered the caller had loaded $950 on a prepaid credit card from the victim’s account. Another victim reported money transfers were made to various states and individuals, but the caller reassured the victim that no transfers were actually being processed. No other details were provided.